Refund policy

Refund Policy

Last updated: July 2026

At NZMegaBuy, we want you to shop with confidence. This policy explains how returns, refunds, replacements and cancellations are handled.

Change-of-Mind Returns

We accept change-of-mind return requests made within 30 days of delivery.

To qualify for a change-of-mind return:

  • The item must be unused and in its original condition.
  • All original packaging, accessories, parts and manuals must be included.
  • The item must not have been assembled, installed, damaged or modified.
  • You must provide proof of purchase.

Customers are responsible for return delivery costs for change-of-mind returns. We recommend using a tracked delivery service, as we cannot be responsible for returned items that are lost in transit.

Original delivery charges are not refundable for change-of-mind returns. A refund will be processed after the returned item has been received and inspected.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives faulty, damaged, incomplete or different from the item you ordered.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs or video showing the item, fault and packaging

After assessing the issue, we may provide a repair, replacement or refund, depending on the circumstances and your rights under New Zealand law.

Where the product is confirmed to be faulty, damaged or incorrectly supplied, NZMegaBuy will cover reasonable return delivery costs.

New Zealand Consumer Guarantees Act

Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

If a product does not meet the guarantees required by law, you may be entitled to a repair, replacement, refund or other remedy, depending on whether the failure is minor or substantial.

Nothing in this refund policy limits or excludes any rights or remedies available to you under the Consumer Guarantees Act, the Fair Trading Act, or any other applicable New Zealand law.

Items Not Eligible for Change-of-Mind Returns

Unless required by New Zealand law, we may not accept change-of-mind returns for:

  • Personal care or hygiene products that have been opened or used
  • Custom-made or personalised products
  • Gift cards
  • Clearance or final-sale products identified as non-returnable
  • Products that have been assembled, installed, altered or damaged after delivery
  • Products missing original packaging, accessories, parts or manuals

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow approximately 3–5 business days for us to process the refund after approval. Your bank or payment provider may require additional time before the funds appear in your account.

Order Cancellations

You may request to cancel an order before it has been dispatched.

We cannot guarantee cancellation after an order has entered the packing or delivery process. If the order has already been dispatched, it may need to be returned after delivery in accordance with this policy.

How to Request a Return

Please contact us before sending any item back. Unauthorised returns may delay the processing of your refund.

Include your order number, the reason for the return and any supporting photographs. We will provide return instructions after reviewing your request.

Contact Us

For questions about returns, refunds or faulty products, please contact:

NZMegaBuy
Email: support@nzmegabuy.co.nz
Website: https://nzmegabuy.co.nz